Cancellation policy

SUBSCRIPTION CANCELLATION POLICY

Last updated: April 30, 2026

At Alcyon, we want your subscriptions to make life simpler. You stay in full control: you can change, pause, or cancel them at any time, free of charge and without having to call anyone.

How to cancel a subscription

Log into your customer account on alcyonsel.com.
Go to the "My subscriptions" section.
Click "Cancel" next to the subscription concerned.

That's all. No call, no email, no justification needed.

When does cancellation take effect

Cancellation takes effect immediately. No additional order will be prepared or charged after cancellation.

Important: if cancellation happens after a renewal has already been charged and prepared, the order already on its way cannot be recalled. Cancellation applies to subsequent deliveries.

Pausing a subscription

If you don't want to cancel completely, you can also pause your subscription from your customer account. You'll be able to reactivate it later, without starting over.

Modifying a subscription

From your customer account, you can also:
change the delivery frequency
update your delivery address
change your payment information
add or remove products

Need help

If you have trouble cancelling or modifying a subscription from your customer account, write to us at info@alcyonsel.com and we'll do it for you. We're a small team with a high volume of emails, but we'll get back to you as soon as we can.

Fees and guarantees

Cancelling a subscription is free. We don't charge any cancellation fee, penalty, minimum payment, or commitment period. Your subscriptions have no commitment period.

For any question about billing, refunds, or orders already shipped, see our Return, Exchange and Refund Policy.

Contact us

Alcyon Sel de Mer Inc.
27 chemin des Buttes
Havre-aux-Maisons, Quebec G4T 5L4
info@alcyonsel.com