Shipping

Orders placed online are typically shipped within 3 to 9 business days, excluding holidays and weekends.

Shipping is available within Canada only.

Quebec Shipping Fees:

• $9.95 + tax for orders under $99.00 + tax.
• Free shipping for orders over $99.00 + tax.

Shipping Fees for the Rest of Canada:

• $12.95 + tax for orders under $150.00 + tax.
• Free shipping for orders over $150.00 + tax.

Free Shipping
Alcyon Sea Salt offers free shipping on all orders over $100 (before tax) within Quebec. Take advantage of this offer to enjoy our exceptional products delivered right to your doorstep.

Returns and Unclaimed Packages
At Alcyon Sea Salt, we take every precaution to ensure your products arrive in perfect condition. However, we are not responsible for lost, damaged, or misdelivered packages due to Canada Post errors. Please double-check your shipping address when placing your order.

If a package is returned to us due to an incorrect address provided by the customer (e.g., unclaimed package, missing apartment number, or incorrect address), reshipping fees of $9.95 + tax will apply, even if the original order qualified for free shipping for orders over $99 + tax in Quebec ($12.95 + tax for orders over $150 + tax for the rest of Canada).

For issues or concerns, please don’t hesitate to contact us. Adjustments may be made to our shipping policy for remote areas if shipping costs exceed $20.

Return Policy
All purchases made through our online store are final sales. Refunds or exchanges will not be issued unless the received product is defective. If you experience any issues with our products, please reach out to us, and we will assist you in finding a satisfactory solution.

Gift Cards
Alcyon Sea Salt gift cards are a perfect way to share the delicacy of our products with your loved ones.

Validity:

• Alcyon gift cards do not expire.
• They are valid exclusively for purchases made on our online store.

Usage:

• Gift cards can be used to purchase any product available in our online store, including our exquisite sea salts and unique culinary accessories.

Privacy Policy
At Alcyon Sea Salt, we prioritize the confidentiality of your personal information. We do not share your personal data or email address with third parties. Your information is used solely by Alcyon Sea Salt for intended purposes. You may unsubscribe at any time by clicking the link at the bottom of our emails.

For more information about our privacy practices, questions, or complaints, please contact us via email at info@alcyonsel.com